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When online methods fail (e.g., serial number not found, website error), contact support directly.
Performing an should be a standard part of your regular IT maintenance and asset management routine. By understanding the standard policy's terms, utilizing tools like the online Service Center, and knowing the procedures for securing extended coverage, you can ensure that your storage investment remains protected. When problems arise, a validated warranty provides you with a clear, efficient path to resolution through Infortrend's comprehensive global support network.
Shipments are sent directly to your data center or office location, accompanied by a return shipping label for the defective component. infortrend warranty check
Once you log in or access the warranty check tool, you will be prompted to enter the unit's serial number.
Before contacting support, you need the device Serial Number. You can find it in two places: When online methods fail (e
: Standard coverage applies to storage controllers, power supply units (PSUs), cooling fans, and host boards.
Most Infortrend systems come with a standard limited hardware warranty (typically 3 years), but this varies by product line. When problems arise, a validated warranty provides you
: Dispatches a certified field engineer directly to your data center. This tier includes specific response time metrics, such as 4-hour or next-business-day arrival. What is Covered Under Your Infortrend Warranty?
Infortrend provides a utility called for certain product lines (especially EonStor GS and GSe models). This software can be installed on a management PC connected to the storage system. Under the “System” or “Maintenance” tab, it often displays: